Everything You Need to Know About Our Swim Lessons in Bend, Oregon: Policies, Payments, and More

When to Arrive

Please arrive 10 minutes before the start of your swim lesson. Regardless of when you arrive, all swim lessons in Bend, Oregon begin and end at their scheduled time. We understand that life happens, but to keep everyone else’s lessons on track, we’re unable to offer extensions or refunds for late arrivals.

Missed Classes / Sick Policy  

Unfortunately, we cannot offer a makeup lesson if your class is missed or canceled within 24 hours, for any reason. If a swim lesson is canceled by Swim - On Deck, we’ll notify you as soon as possible and make sure to schedule a makeup session.

Refund Policy

We only offer refunds if you choose to cancel, instead of rescheduling your swim lessons, as long as it’s 24 hours in advance.

Payment

Payment is required when booking your swim lessons online. We accept electronic payments only and do not offer refunds.

Swim Diaper Policy

Children under 2.5 years – or those who aren’t fully potty trained – must wear two swim diapers: a reusable swim diaper underneath and a snug-fitting Happy Nappy on top. This policy is enforced to maintain pool cleanliness and safety. If your child arrives without the proper swim diaper setup, they won’t be allowed in the pool, and the lesson will be considered missed.

No refund will be issued.

Safety

For all children’s swim lessons in Bend, Oregon, a parent or guardian must accompany the child to and from the lesson and remain on the Riverhouse Lodge premises throughout the class. Please follow all posted pool rules for everyone’s safety.

Class Schedule

All swim lessons are scheduled in 30-minute time blocks. Time is built in for swimmers to safely enter and exit the pool between sessions, and we kindly ask that everyone be mindful of transitions to help us stay on time.